Useless is an Understatement

Let me paint a beautiful picture.

I have been with FNB for 15 years. Never had a day of problems. Cut to this year I have been on the phone with FNB more than I speak to my mother.

Cannot pay with my card, cannot pay with my phone, cannot draw money, nothing. Private Client Suite HA! What a friggen joke. Service is pathetic if you're ever able to even get a hold of a human and then they tell you there's nothing wrong on my account. Tell that to the petrol attendant who was trying to take my payment for 30 min until I had to call my mom to help me. Non the less I deal with it for 2 months. Eventually I get so frustrated I downgrade my accounts a) because I'm paying for a service that does not SERVE me and b) Spending my money is kind of a nice thing to be able to do, especially when your bank blocks you from doing anything. The downgrade request was 28 October 2021. I had to constantly follow up and be an ass***** so that someone could do something. A MONTH later only, were my accounts downgraded. I received my cards last week...... Activated the cards like you're suppose to and guess what.....I STILL CANNOT ACCESS ANYTHING. Can't transfer, can't swipe, can't tap to pay, nothing.

Skip to today to upgrade my credit card limit.........I was on the phone for 30 minutes. Then once completed I think, wow I'm finally sorted. NOPE WRONG upgrade done on the previous credit card. WHAT!!!!! A month and we still dealing with this?? Really FNB.

Your service is unbelievably shocking and your systems are so archaic you cannot do a simple thing like change your cards pin number on the app and it actually works. Everything is a waiting game with you 24-48 hours, 3-10 business days IN WHAT WORLD ARE YOU LIVING? I logged a complaint 3 weeks ago and still to this day not a single person has called me to see how they can rectify my issue. Is it that difficult to pick up the phone? Or are you so aware of your ****ups it's just easier to send an email in hopes the client will shut up?

I opened an account with Discovery without speaking to a single human being......I had my card with my prechosen pin number the next day. Isn't that saying something? They're friendly over the phone, actually know what they're talking about and care for their customers in a way that you use to, but now clearly it's too much of a ballache to even say "Good Morning" like you actually care about your job.

I have had ENOUGH of FNB, their pathetic service and even more useless online platforms. Don't even get me started on their shady interest rates and their fine print T's & C's. Dear lord I cannot wait to cancel everything I've ever done with FNB.