USELESS, INEFFICIENT PROCESSES AND CELLPHONE APP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>So I just tried reversing a transaction on my cheque account and I was told a scheduled payment cannot be reversed....I tried cancelling this scheduled payment on my app the day before it went off but I couldn't do so because the function is not there, I have to log in my laptop to access that function....IN 2017???????????REALLLYYYYYYYYY???????????</p> <p>So what I want to know, which is what the staff failed to even answer......is what the difference between reversing a scheduled payment & a normal transaction, because the last time I tried reversing a transaction with FNB I was given the same hassle even though it was a normal transaction.</p> <p> </p> <p>So my conclusion is that FNB just doesn't want us to reverse transactions on our accounts, IT IS OUR MONEY....WE CAN DO WHATEVER WE WANT WITH IT!!!!!!!</p> <p> </p> <p>USELESS, USELESS,USELESS!!!!!!!!!!</p> <p> </p>