1 reviews | Active since Oct 2017
USELESS & INEFFICIENT FOREX DEPARTMENT
After my first complaint on Hello Peter (because FNB Forex does not respond) Ref ********** NF an email is sent with no name and no answers to my original 8 emails I have already sent them.
What is going on with this department. Are there live people who work there? Are you interested in your clients? You have a duty to provide me with the documents I requested as well as answering my questions.
I expect a call from someone in authority from that department. I have not dealt with such an inefficient company for a long time.
Good Day Avril smith ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to forex once again to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Avril smith ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to forex once again to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***