Useless incompetant customer service agents - QR codes dont work either

Useless "premier" chat service, I logged a query over a month back as QR payment did not reflect at the merchant so I paid cash. Till date I havent got my refund after opening the dispute.

I tried chatting to the agents via the app to simply follow up on my query..but

1st agent, "Mahlatse" transferred me to DIGITAL BANKING after hearing my quering.

2nd DIGITAL BANKING AGENT- Tamica : after repeating myself she transfers me to ACCOUNTS DEPT as she unable to assist.

3rd .ACCOUNTS DEPT AGENT - Seipati : No surprise says he has to transfer me back to CARDS DEPT..

4th.. Im still waiting for cards dept to transfer me to someone else.

Better yet, Im sure the next agent will transfer me to another bank!!!