USELESS IDIOTS!!!!!

I ordered 2 smart devices through the smart device call centre in 1 phone call. Told me it would be delivered in 10 to 15 working days. I received the one phone on Monday, 22/06/2015 - thank you. when I phoned them querying the other phone. no, they will escalate it and will get back to me. today is Wednesday and I have had NO response. every time I phone them they tell me its been escalated. now, I spoke to the queries department and they tell me only 1 phone was ordered and advised that I speak to sales and order the other phone. Sales says to me if they place a new order now I will be charged another delivery fee and will affect my credit score and that I must wait for the query to be sorted. my question is why am I now being penalized for your **** up FNB?? Its not my fault that you have *********** idiots working in the call centre. I didn't know that ordering 2 devices is rocket science and that it takes a super genius to figure it out... shame! please sort this out and call me back TODAY!!! Really, this is so stupid!