Useless Home Loan Agent.

FNB employs agents to take care of home loans. My agent, a Miss Widney failed to launch. After completing the incredibly onerous job of liasing with her I finally took out a home loan with FNB.

Widney promised to change my rate from 10.5% to 10.3% if I opened a transactional account with them. I followed up with the her endlessly. I was told I had to have a salary reflect in the account before the rate change would be effected. I did that and followed up. I was then told that the rate would be changed after the bond was registered. The bond was registered and I followed up. I was then told that since the bond was already registered, the rate could not be changed. I then rep**** with the previous mail that stated that the rate would be changed and after a week Widney finally rep**** to say that she had escalated the matter for the rate to be changed.

It is a month later now. Since the home loan inception I have been charged interest at 10.5% and my rate has still not been changed. This is unacceptable. I will approach the ombudsman if this matter remains unresolved.