USELESS FUNERAL COVER

I would like to raise a serious concern regarding a funeral policy with First National Bank.

It has now been a month since my uncle passed away, and to date, the claim has still not been paid out. As a result, he has not yet been laid to rest, which is deeply distressing for our family.

Funeral cover is intended to provide timely financial support during a difficult period, ensuring that loved ones can be buried with dignity. Unfortunately, this has not been our experience. Despite an assessor being sent out and assurances that feedback would be provided, we have not received any meaningful communication or resolution.

We understand that processes and assessments may be required; however, the delays we are experiencing defeat the very purpose of funeral cover. At the very least, interim solutions—such as settling costs directly with the mortuary—should be considered to avoid situations like this.

I kindly request urgent intervention and clarity on this matter, as this delay is causing significant emotional and practical strain on our family. If this matter is not resolved within the next 24 hours, we will have no option but to escalate it to the Ombudsman for Long-term Insurance.

I hope that this can be resolved promptly and that steps are taken to prevent similar experiences for other families in the future.