Useless *****/credit card department

Terrible service. I called their ***** department. My card was charged 15 times that day. Fortunately there wasn't any money in my account at the time and it was just a subscription fee. I was assigned to two absolutely inept support staff. They said that it is IMPOSSIBLE to determine who is charging my account. 30 minutes of my life wasted. Contacted clickbank another 30min. Contacted Paypal another 30 minutes.

Next day I receive a customer care email giving me the EXACT details of who was charging my account and for how much.

Your staff are lying to clients. That is disgusting. I have called the department many time and every support staff member has then **** to me. If it is IMPOSSIBLE how on Earth were you able to send me an email with the exact details and information????? I spent and hour and half trying to determine what was going on because your staff **** to me. This is not the first time. I also go in physically to the bank and the consultants say it is impossible. They are lying too.

So all the times I had to take off work and lose out on my income was a waste? I gave up on hundreds of rands of income to deal with this issue to just have consultants lie and say it is not possible? I spent hours calling the support staff just to have them lie to me?

I am disgusted that your staff lie to clients. If they are not aware of the fact that you can acquire the information why are they not trained to do so?

I hope you will address this issue and hold your *****/credit department staff responsible for destroying the trust in your bank. I do not trust the bank as all your staff have **** to me over a year and three months that I have been making use of your services. I do not appreciate being taken for a fool and being **** to on multiple occasions.

If the fault does not lie with the support staff it then lies with those that train them and manage them. You are causing a great deal of inconvenience many of your clients due to your inability to train your support staff.