USELESS ***** INVESTIGATORS

I AM ABSOLUTELY LIVID WITH THE ***** DEPARTMENT OF FNB, ESPECIALLY WITH THE INVESTIGATOR BY THE NAME OF ZANELE MBELE. THERE WAS A HOLD PLACED ON MY EASY ACCOUNT BY MY AUNT WHO HAD THE CASE CANCELLED BY ZANELE, IT WAS CONFIRMED THAT THE CASE HAS BEEN CLOSED.

YET I AM UNABLE TO MAKE USE OF ANY AVAILABLE FUNDS IN MY ACCOUNT BECAUSE IT IS STILL ON HOLD. HOW DOES FNB ***** DEPARTMENT CONDUCT THEIR CASES? HOW IS IT THAT HTE CASE GETS CANCELLED BUT THE HOLD ON THE OTHER PERSONS ACCOUNT DOES NOT GET REMOVED?

PLEASE EXPLAIN THIS ABSOLUTE RUBBBISH AND IT IS NOT THE FIRST TIME.