Useless ***** Department

Unfortunately I have had a very bad experience with FNB. My wallet got ****** on the 2nd of September 2019. One cheque card together with two credit cards were ******. Within an hour of the above mentioned incidence I cancelled all cards. Up until this day - 28 September 2019 - all my cards are being used at various toll gates. When I call to log my ***** claims I find the FNB staff very unhelpful and even lacking competency. Almost R6000 on my credit card has been used and now transactions are going off on my cheque card as well. Only R1000 has been refunded. With every 18 minutes call I make to FNB they assure me that the cards are hot listed and it can’t be used. Obviously this is not the case as transactions are still going off to this day.

I am so upset and feel helpless. Everyone morning I wake up with new notifications that more money is ******. I honestly regret switching banks from Standard bank to FNB. I do believe if I was still banking at Standard this problem would have been dealt with on 2 September 2019 and sorted.