Useless ***** department

A ********** transaction was made on my ewallet, I have been taken from pillar to post by FNB ***** department. 5 days later there’s no feedback on how my number has been linked to another persons FNB account who withdrew money from my ewallet! Spoke to a consultant who’s number is ********** 773, I call him he doesn’t answer my calls at all! This is so upsetting all I want is my money reversed back to me!