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hassaan P

1 reviews | Active since Apr 2018

06 Apr 2018, 11:01

useless fnb useless service

I complained with regards to a temp loan and I received a mere response that my query has been escalated. Till today I am still awaiting call or at least some sort of response they expect me to call the call center that is more useless then anything else I am definitely change banks. clearly fnb does not need my money and surely I don't need this BS service for my money!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Apr 2018, 15:23
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***