Useless FNB strikes again.

Dear Useless FNB

Thanks to you(FNB) for changing the Ebucks rules for 2019/2020 Up to ****, I did the effort to take out additional products in order to comply and keep me on Level 5. I completed the WILL as well, handed it in and 2 weeks later I am informed its done incorrect and there is documents missing. No one @ the FNB Branch(Centurion Lifestyle) did the effort to validate if the will was signed correctly or that the necessary Docs was attached with the will. The outstanding Docs I cant even get from FNB website only being informed by Natalie Sauls after 2 weeks. Now I am going to lose on my ebucks and miss my level 5. This is not my problem. FNB and ebucks better ensure I have reached my level 5 otherwise I will cause probelms.