Useless FNB Service

FNB has no regards for clients. Firstly I have Home Loan , Vehicle finance , Cheque accounts credit cards and my kids accounts with a bank that zaps me a middle finger when I ask for help.

So in 2020 we are advised to get our interest rate decrease to take our additional payment as this will bridge the contract. So we listen to their agent and do that. Weeks later Pearl Jacobs doesnt contact us as she is the one that advised us this. Then she says it’s not her department but she will escalate. The relevant department then sends us forms to apply for interest review since taking money didn’t work. The department sends us forms only to revert and tell us that we should apply to other banks and then see what we get in order for FNB to see if they can help.

How can you show your client a middle finger like that. Anyways i then Complain on care@FNB of which that was 3 months with no body managing that complaint. FNB is useless and doesn’t mind send clients away because they can’t and wont “HELP YOU” ****ty slogan indeed as its a lie and false!!!!!