1 reviews | Active since Apr 2013
Useless FNB Private and Online Banking
<p>Issue:</p> <p>Online Secure function under my banking profile.</p> <p> </p> <p>Impact:</p> <p>Inability to buy anything online because i cant reacieve OTPs</p> <p> </p> <p>Process followed:</p> <p> </p> <p>1. Called FNB Private Banking 4 times on the the 29/07/2016 with no resolution to my query. I spoke to 4 bankers who could not assist - namely: Andrew, Karl, Sphamandla etc.</p> <p>2. Sent an email to my private banker who never responded</p> <p>3. Ref Number: RJ ********** 2619</p> <p> </p> <p>USELESS , USELESS, USELESS...................................ACTIVATE THE ****** ONLINE SECURE UNDER MY PROFILE.....................................I HAVE BEEN WAITING FOR ALMOST 5 HOURS</p> <p> </p>
Melinda Duvenhage , Stop making promises you cant keep. As matter of fact you promised to call me back on Friday and disappeared.
Disgusting attitude and incompetence. My issue is still not resolved.........
FNB Private Banking is non-sensesical and here's why:
1. The so called "Private bankers" are *********** - i suspect these are just junior consultants with no experience.
2. Private Banker should be the only contact a Private client - the so called "FNB Private Bank" lies about this, in fact a client ends up talking to lots of people to resolve a query. Instead of owning up they delegate their responsibility to clients.
3. The so called "Private Bankers" do not respond to emails and do not follow up.
A private client should be treated like a private client. Stop with your non-sense.............
Melinda Duvenhage , Stop making promises you cant keep. As matter of fact you promised to call me back on Friday and disappeared.
Disgusting attitude and incompetence. My issue is still not resolved.........
FNB Private Banking is non-sensesical and here's why:
1. The so called "Private bankers" are *********** - i suspect these are just junior consultants with no experience.
2. Private Banker should be the only contact a Private client - the so called "FNB Private Bank" lies about this, in fact a client ends up talking to lots of people to resolve a query. Instead of owning up they delegate their responsibility to clients.
3. The so called "Private Bankers" do not respond to emails and do not follow up.
A private client should be treated like a private client. Stop with your non-sense.............