1 reviews | Active since Nov 2023
Useless FNB Premier banking.
I have 2 bussiness account and a Premier account with FNB, But ia afraid that their support and service are just not up to scratch! Im September 2019 I started getting a debit order going off on my Premier account during odd hours one night,there was not enough money in my account so FNB charged me for every transaction that was not honourd. the following day this just contniued. I went into the local FNB bravch in Shelley Beach, and asked to speak to the manager. He took my detail opened the account and informed me that my card whas cloned and that I shoulf open a case with the SAPS. Which I did. but the debit order just not stop! Call after call to the online banking team. left me to frustarted that I eneded up with a supervisor! She then confiremd that it was a debit from a major company going off! I did not have an account or their product, ao she assisted me to refevse the charges! and stopped the debit order! Well that did not stop, and I did not transfer any money into that account! so now after months and ans countless calls for assistance, nothinh is ahppeineing I callled again to day and asked to speak to a supervisor, I was told after 9 min, that I will be aclled back that just not happen again! FNB are just useless to support their clients and their vall center people are the same, they do not care as lomg as they earnn a a salary. They have handed my account over to recoveries, come FNB lets go I will defend any action in social media or the courts. I have All of my calls on recording as well. I will in the nect few days move my account to Standard bank!
