Useless FNB Online secure chat and assistance (customer service)

FNB ordering a new card is an absolute joke, their secure online assistance which they advertise is another joke, you may just as well go into the branch as this will get things done quicker. I have sent online messages to mail me and to no surprise even more than 48 hours later no response. The question is, does FNB care about their current customers? I would advise anyone who would like to join FNB to think about this twice as from a current customer that can't even get help or have to wait in a cue of 200 - 300 people on secure chat to be helped 7 or more hours later without an answer. This is pathetic service. Does FNB consist of competent staff to manage the business and actually assist customers and resolve issues, this is the question that should be asked.