LT
Lubabalo T
1 reviews | Active since Nov 2018
04 Oct 2019, 06:25
USELESS FNB LAW ON CALL
I write this review very angry of the way FNB law on call are treating me for the past 90 days .
I have been trying to cancel their useless service called Law on call that I never accessed even on a single day as they misrepresented it.
I tried to call them and their Consultants kept tossing and turning me and I've called over 60 times 90% of the time I would stay on the line for over an hour until my airtime is finished .
When I got a Consultant finally she was on Law on call Department but said she will transfer my call to Bussiness divison as she cant cancel the Policy for me till today again I have been waiting on the line while money keep being deducted from my Bussiness account.
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FNB (First National Bank)'s replyOfficial
04 Oct 2019, 09:40Good day Lubabalo Tshemese,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply04 Oct 2019, 09:40
Official
Good day Lubabalo Tshemese,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***