Useless FNB KYC team -Pathetic!

Terribly inefficient and *********** KYC team. Lack of focus on customer centricity and 1st call resolution. My accounts have been frozen for 2 months. No one gets back to me. The agent at the premier banking suite even asked me to escalate this issue because she was unable to assist and no one internally was getting back to her. Someone contacted me 3 weeks ago after I wrote a review. And then no one followed up. How can something so simple be so challenging for a digital leader.