Useless FNB ( How can we help you? ) What a joke!

You asked how can you help m? Sort out this query. I logged a complaint more than a month ago. ( 2 complaints ) I called fnb and got an reference nr but no one called me regarding this. After I logged this complain the 1st time I recieved an email stating that I did not pay for the slow launch, this is not true! If fnb cant assist with small issues they will not beable to assist with bigger problems. I am so disapointed in the service fnb provide and the manner how they handle complains. I am 100% convinced that I will get better service from other banks. On the 29th of June I went to the FNB slow launch at OR Tambo when the lady asked for my card I asked if there will be any cost. She said there is no cost for using the slow launch. I saw an amount of R500 went through my account and than R250 paid back. If I knew there is cost I would not go there. I was tired and wanted to rest before my flight. I was not even 30 minutes there. I want the money paid back to me.