Useless FNB Homeloan Sales Consultant

I have app**** for Flexi option on my bond which was paid up earlier that the loan period . The consultant appointed to handle my flexi option application is the most useless. She send me an sms that i must call her office which i did for 3 days. You call the phone just ring unanswered and when you try again you find that the line has been taken off the hook as it then remain busy the whole day.

Emailed the consultand and then she requested that i send the completed forms and support documents despite having emailed that already. I forwarded her the same email where the docs were attached and she responded with thanks she will attend to the application. 5 days go by and no respond. I email her again requesting update and she respond that i must email her my wife ID and marriage certificate. Mind you that all these documents are already attached in the email i send her. I find it disappointing and unprofessional of her . I am happy to tell FNB her name if need be