1 reviews | Active since Oct 2013
Useless Fnb Home Loans department
I have submitted my pre paid application on the 5th I kept on calling to make follow up as no one came to us concerning feedback, after numerous calls I was informed by one of the agents who gave us a call to inform us that there's an error on our application form then I went to FNB Eloff Street Branch then after few days I called and the agent still referred me to the app of the 5th I then forwarded the proof of e mail until today nobody came back tome.
In my 12 years experience with FNB I never experienced this heart breaking service, I'm thinking of taking my home loan to another service provider
They don't communicate I have to make calls each and every time to still get an excuse,
M so dossapointed
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Home Finance and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Home Finance and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)