Useless FNB Customer Service

I have an FNB online banking profile for one reason only - to withdraw funds from PayPal. I've not used it for a while but knew I would need it again now. Knowing this, I did the responsible and organized thing by going into the Margate branch of FNB in December/January to check that it was still active and ready for me to withdraw from PayPal when the time came (well in advance, I might add). I gave them a certified copy of my ID and my proof of residence (it had changed) to make sure that all my FICA documents were updated and correct. They assured me that all was in order and there would be no problems at all when I needed to withdraw funds from PayPal again. I should've known better than to believe them. When I tried to withdraw funds over two weeks ago, the primary email address for PayPal was still the old one (no longer active) and had not been updated like I requested when I was in the Margate branch. As well as that, they never did upload the documents that I'd provided and my online profile now stated that I was non-compliant with FICA. It has taken two weeks for the non-compliance mess to be resolved, but the primary email address for my PayPal account has STILL not been updated, which means I cannot make the withdrawal. I've updated it myself on the system (as well as my addresses, etc. because that was never done by them either) but it never actually reflects the changes. It simply stays incorrect even though each time I receive a message saying it will be updated within 24hrs. I've done this at least a dozen times and it never updates. I've spoken to the PayPal helpline and they say it must be done from the FNB side and FNB is just continuously giving me the run-around. I receive 3-5 emails a day stating that my issues has been transferred from one department to another. Endless passing me along and no one actually DOES anything. I've also received emails telling me how to update the address for emailed statements which utterly baffles me as I've not once mentioned anything about needing to do that. It is abundantly clear that absolutely no one at FNB actually reads the information provided by clients as I've repeated the same thing so many times that I want to scream. I did receive one phone call from someone at the Margate branch saying she didn't know why the problems weren't already resolved. She promised to call me back before the end of that day... that was two weeks ago and I'm still waiting for her call. What the hell is going on here? Does FNB just enjoy messing with clients?! Is this a game where the staff try to see if they can make clients lose their minds?! I had hoped to resolve this without going public but enough is enough and I've lost all patience. And, I swear, if I receive a response to this that says anything like "Valued Customer, your complaint has been escalated" I will go straight to my lawyer with this whole stupid and unacceptable mess. FNB - you are ridiculous and your excuse for customer service is disgusting.