USELESS FNB CONSULTANT

I just called fnb no and i spoke to Rethabile who tells me she is gonna transfer me to verification system,but i dont have a card and i dont have an app on my phone and now i cant be assisted by the bank that i bank with..I dont have a banking card and i dont need it cos i transfer my money via internet banking and i dont have fnb app because its my choise i have internet..if their verification system was that good i wouldnt have unathorised debit orders monthly on my account..im gonna move my homeloans and stop getting paid at fnb..What a useless bank,every months its ***** debit order.you cancel this,this month a nd next month is another one.i feel sorry for people who dont have access in checking what debits them..NXA ALL I WANTED TO DO WAS CANCEL THOSE UNATHORIZED DEBIT ORDERS.this rethabile tells me i must call when i have a card..firstly i dont have time to go and queue at the bank and im working even on weekends.unlike capitec even on sunday u can go..useless bank nxa..im gonna make sure i cancel everythinh with u today..i will go to the stupid branch and queue