Useless FNB complaint investigation services

I logged a complaint regarding the 19th of December when I attempted to purchase at Spar Bellville opposite Sanlam head office.

I got an email regarding asking for screnshots, WTH... are people idiots.. I will not waste my time logging it. Why would make screenshots when I'm in a queue at the shop, seriously.

I used Google Pay 4 times and got "Try that again!" that's it. I then tried your own app and I got the same error.

I think it's seriously pathetic that you asking for screenshots.

Also I see my complaint about the DOUBLE GUARDME debit is still NOT resolved.. again more pathetic service!!