Useless FNB Call centre

I could not stop tap and go over the phone/call centre and branch in woodmead. A security breach

I called FNB to stop the tap and go. The first agent kept om making me authenticate me after I told him it is not allowing me to to that. it kept telling me the digits I have entered are incorrect. He put me on hold and when I came back I went to the other agent. She also transferred me and I had to hold and hold as I am holding and the call is now on 20 minutes. This is pathetic service from a bank I have been banking with for so long. FNB made me hold for almost forever. The third caller told me she is going to escalate and it will take three working days for them to assist me. They first upgraded my account to premier baking without my knowledge. now it is ****** telling me I have entered incorrect ID number. Then the phone told me disputing debit order is not available and hung up.