Useless FNB call center

My son has been trying to activate his account for international use for the last 5 days, he has spend countless hours and a huge cost in cell phone charges trying to get someone?/anyone? to assist him but to no avail.....and we pay for this privilege in banking fees!! He either sits waiting for someone at the call Center to answer their phones or keeps getting redirected in the queuing system!!!! He tried going to our local branch Mall @ Reds but he was fobbed off and told to phone the call center and WAIT to be assisted!!! - He now is stuck overseas with no access to his funds. With such pathetic service and a "don't give a stuff attitude" from FNB I think it is time to change banks. They obviously don't need us as customers anymore, which is unfortunate as we have had good service until now....go figure.

Regards