MB
Martin B
1 reviews | Active since Feb 2014
15 Feb 2019, 14:54
Useless FNB Bankers (I'm sure there should be a "W" in there)!
I have been receiving sms's from FNB (You have my number, why don't you ring me)???????? It says I must submit a form for SARS Common Reporting Standards. For more information, I should contact ********** 333 - which nobody answers. It also says that they are experiencing high call volumes and I can leave a message and they will get back to me. I have done this on 4 occassions with no reply. I took the matter up with several so called Personal Bankers who never bothered to get back to me. Ref Rm ********** 17885. They also could not get any answer from the number. My account has now been frozen! FNB - IF YOU DO NOT RESOLVE THIS MATTER URGENTLY, I WILL MOVE MY ACCOUNT ELSWHERE
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FNB (First National Bank)'s replyOfficial
15 Feb 2019, 16:11Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply15 Feb 2019, 16:11
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)