Useless FNB at it's best
It's been more than 13 days since I last requested that my account be downgraded to a gold account, but nothing has been done since. I spoke to Vusi Sibeko on the 4th of April and he said my query will be dealt with immediately. But I'm yet to get a response. I followed up via secure chat again but those arrogant individuals who work at your Private banking call centre said they will ask this useless Vusi to call which he didn't. I need this account to be downgraded and that has to be backdated to the 4th when the initial request was made. Both credit card and chq have to be downgraded thats only when your useless team of big headed call centre agents gets a chance.
Good day Timothy Sibanda,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Timothy Sibanda,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)