Useless FNB App support.

Useless FNB App support. I authenticate with my ID and Card and Pin code. And they still require me to answer questions to disable my old cellphones banking app as I have a new cellphone I cannot do it myself on a Computer because there is no option to disable the old device.

Then the agent asks me security questions based on accounts that I had paid this week so I can not know if they have reflected as paid or not so I failed and now have to go to a branch just to get my fnb app working on my new phone. Utterly ridiculious. I will be changing banks end of July.