Useless FNB app and intentionally unhelpful .. eh ... staff?

0 stars if possible.

Useless ‘bank’.

Purchased pre-paid electricity of their FNB app for months without issue until today - where there was some error between FNB and meter man (responsible for the electricity meter).

After calling FNB they told me that there app is working fine and the issue is 100% with the municipality (or meter man in this case).

After calling meter man I was informed that none of their FNB clients are able to purchase electricity through the app or online banking.

Thank you FNB for lying to me - getting used to this now, useless app useless bank. Also tried opening up a Channel Islands account through the app which of course does not work either. They know this but when you confront them they act like it’s the first they hearing of this.

Terrible app

Taking my banking else where - there are many new entrants - thank goodness - so it is now possible to RUN from the “big 4” banks, FNB the worst of the lot.

As usual with FNB don’t expect a response from this or any disciplinary action against the useless unhelpful and unknowledgeable ... eh ... staff? (Though you actually had to do some work to be regarded as staff but in any case)