Useless FNB APP
<p>I've been having endless problems using my FNB app. I'm unable to log in as it says I need a active Internet connection. My Internet connection is working fine. I'm unable to make payments because I need my app to approve my payment. I called theur customers care and the advised me I need to go into the bank or activate cellphone banking. My payments are overdue because of updates on your app. I've installed and reinstalled the app 4 times thinking that it might be my phone but reading the comments on the play store regarding your app this problem has been has been there for done time now and nothing has been done about it. If this problem is not resolved soon I will definitely be moving my last active account with you.</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We have received your complaint and have routed it to the relevant department for investigation and resolution. I have requested that they provide feedback.
Reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** 9option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We have received your complaint and have routed it to the relevant department for investigation and resolution. I have requested that they provide feedback.
Reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** 9option one)