Useless FNB

Unhappy client

Today I’ve been on the call with Fnb from 10:59 to 11:40 regarding my query, I was transferred to different departments without getting any help.

Then I contacted them via my service suit , they transferred me to different departments and service consultants. I don’t understand what is the purpose of my service suit if they cannot assist.

AFTER PROVINDING THE BELOW still no assistance.

From: Sent: 24 May 2023 08:36 PM To: "Private & Personal Service Recovery" <***> Subject: Re: FNB Complaint Reference ***NF - [External Email] -----------------------------------------------------------------------------------------------------------------------------------

CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office.

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Hi Sizwe

complaint ***NF refers.

Please take note that i did a transaction at H&M on the 24th April, I got charged twice. The following day, i returned the item as it did not fit me, and the transaction was reversed on my credit card. H&M say the second transaction can only be reversed by the bank as they have no records of it, yet it appeared on my statement.

I have attached the dispute form and the receipt when returning the items.

regards

On Wed, May 24, 2023 at 12:28 PM Personal and Private Service Recovery (PPSR) <***> wrote

Dear Mrs. A

Thank you for taking the time to communicate with us regarding your complaint. I herewith acknowledge receipt of your complaint ***NF. I will be managing this matter with the assistance of my colleagues in our Private Wealth Service Suite department and will ensure that you receive feedback once resolved.

Should you have any further queries or concerns in this regard please do not hesitate to contact me by responding to this e-mail. Please accept our sincere apology for any inconvenience this has caused.

Yours Sincerely, Sizwe Ndaba Service Recovery Consultant FNB

First National Bank. A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the FNB App.

2ND EMAIL

Good Day

On the 24 I was debited twice. On the 26th I returned the item, the refund you see on the 26th is for the item I returned.

Regards

On Tue, 30 May 2023 at 11:15, Card ***** <De********> wrote:

Dear MRS A

Please be advised the additional amount was reversed, this was done by the merchant.

Please check the account statement or transaction history for the credit voucher below.

04/26 *** CV H&M Sandton City N 1,199.00-.

Regards.

Sean.

Retail Segment

FNB Bank City

Simmonds Street

Johannesburg

3RD. EMAIL

Good Morning

I checked my account and there is no credit, please advise the date of the credit.

Regards

On Tue, 30 May 2023 at 17:44, <***> wrote:

Dear MRS A

ACCOUNT NUMBER : 4901 15xx ***x 9000

Thank you for bringing the query on your account to our attention. We have temporarily credited your account with the amount of R1199.00 pending the outcome of our investigation.

We have referred the matter to the merchant concerned, asking for proof of the transaction in question. If the transaction proves to be a valid debit, we will debit the amount to your account once again and provide you with copies of the transaction documentation.

We will inform you of the outcome of our investigation as soon as possible.

Yours sincerely

MRS L RUGAN DISPUTES DEPARTMENT TEL NO.: ***

The below service consultants could not assist Lebo (private wealth service suite) Tsholofelo. ( private wealth card dispute) Mshathoni Carol ( private wealth service suite) Thabiso ( debit order desk) Lindiwe. ( private wealth service suite) Raeesa. ( private wealth service suite) Tracey-lee( private wealth card dispute)

I also spoken over the phone to about 5 service consultants

This shows how FNB’s service sucks.