AB
ANdrew B
1 reviews | Active since May 2022
07 Aug 2023, 07:06
Useless FNB
It is absolutely impossible to get any informed response from their (misnamed!) Help Centre. My mother suddenly stopped receiving credit card statements, so a query was lodged. 'We tried to call, without success, so your enquiry is concluded' - FFS! This has happened a few times! A reply was received, at some stage, that credit card statements are no longer emailed and one needs to download off an App. However, my father's statement is still being received via email. Beggars all belief how useless this department is.
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ANdrew B's updateReviewer Update
11 Aug 2023, 08:09Good morning. Initially I was hopeful that after some quick response on Monday that this simple matter was resolved. However, it is now Friday and we still await a copy of the statement to be sent.
AB
ANdrew B's update11 Aug 2023, 08:09
Reviewer Update
Good morning. Initially I was hopeful that after some quick response on Monday that this simple matter was resolved. However, it is now Friday and we still await a copy of the statement to be sent.