Useless FNB

Pathetic FNB

FNB is failing on all fronts

Private clients means nothing to them. Unable to get hold of them via any line. Their switchboard employees don't know what happening in their own damn business. Trying to get hold of a banker that isn't even employed with the company?

Any email sent through is met with an automated response and no contact is ever made. No feedback, updates or financial information is ever provided unless you wait for an hour on the line only to be put through to an *********** operator that 5/5 times will drop the ****ing call.

I've tried to apply for a passport via the lifestyle Centre, vehicle insurance, replacement of expired credit card. No service is reliable, competent or even available.

Contact is only made after 12 in the afternoon???? Do you their employees even work???

I had to organize delivery of a new bank card on my own.

Organized a visit to the lifestyle Centre for my passport on my own.

After sitting for half an hour on the phone providing details for an insurance quote I am told 3 days later that no such information is logged and I'm required to go through the entire process again.

Am I calling a bank or a damn circus???

Please educate your damn employees the difference between a Mercedes A Class and a CLA.

after 3 calls with your useless employees I still don't have the correct confirmation of cover

When requesting who to complain to, you provide me with yet another email address that sends out an automated email Ridciulous that they're not held to any professional standard.

Their private clients bankers are rude and have no manners or telephone etiquette, insulting the client and stating that we "bark" at them when frustrated.

I demand financial compensation for the past 2 months of pathetic service

Your slogan is How Can we Help You .... So yes, how the hell can you do so when you're so ***********?