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Vuyi N

1 reviews | Active since Oct 2018

30 Oct 2018, 10:47

Useless FNB

I am a frustrated customer, my cheque card was *****ed in July and I was advised to open a new one while I am sorting out the old one which I did. I decided to close my old cheque as I am paying for 2 bank account charges however no one seem to know how to help me it's been 2 weeks now going back and forth banks with no help. My risk score was reduced from 4 to 3 but however I still can't close this damn account I don't use. Apparently a credit manager from where I open the bank card needs to reduce my risk to 2 however no one is answering. Can anyone help me with this issue to be resolved urgently.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Oct 2018, 11:10
Official

Good Day Miss Ntsodo

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

VN
Vuyi N's update30 Oct 2018, 15:40
Reviewer Update
There's a guy who tried to contact me However I ended up going to a branch where I did my first card which they still didn't managed to help me after wasting my time and petrol. This is really not on. So if I was based in another province this is still the same service I would have received waste a day away from work still with no help. I'm very disappointed and come Month end I will have to pay double bank charges again from just a pour service delivery for a client who has been banking with FNB for more than 4 years? This is really making me doubt the reasons why I still bank with FNB coz I'm never a happy client. Being your client cost me so much for all that matters.