useless

Im so upset with the service from Fnb call center, and i used to be a private client but cant seem to get any assistance from the call center agent Thabo Dlamini who was so rude, dropped call on me while i held on to speak to a manager as he couldnt assist me cause he cant verify me and i must go into a branch to get a damn letter, we are in the digital age Fnb i left you guys due to the high bank charges and useless agents. this rude agent expects me to log on when i had an account that was closed in 2015 i dont have access to that card number nor do i have the cellphone number to log into those online banking details. your staff is completely useless