Useless EWallet processes

Worst service possible! Firstly I can’t access money in my EWallet because I can’t renew the pin. They say it’s because I’m on contract and get free mins. Also buying airtime doesn’t help so I’m ducked I just can’t access it. Mind you NOWHERE does it state to is can be a problem when paying via EWallet hey. Also my contract is with FnB so they literally don’t allow their own customers to access their own miney. Secondly I go on the app to ask for assistance and they first say I must tell someone to send me more money via EWallet so I can get access to the money. Bt they can’t cz they keep getting an error. Then they say oh no tel the person who sent it to u to cancel it which costs R16,50 which they must pay a then resend the money. To which I say NO I am not getting less money because your processes don’t work and you don’t state anywhere it doesn’t work when doing an EWallet. The lady doesn’t help me further an jus transfers me to the connect department. Thirdly I now get transferred to the connect department then back to the general cz they can’t help them get transferred for. 4th time to accounts department cz their ppl are useless an not helpful an cant think logically apparently. So how does it make sense that if u on fnb connect contract u can’t access money man. How? Oh a the best part 4 ppl an not 1 person gives a reference number cz they don’t want it to come back to them lol.

Lastly why whenever u try to get help from their chat service do the ppl take forever to respond to a msg and just go quiet for 5mins without even saying give me a few mins to get back to u.