Useless ever agents

I have been having a problem with my cheque account for weeks and finally after having to cause a scene the problem has been fixed. FNB call centre agent all need to be fired they are just useless. When u call they hang up the phone. Each person gives you a different explanation when you need assistance. I accidentally transferred money into someone's business account one person say they will send me forms so they can do a reversal then sends T&Cs only when i call the next person says they cant. i'm so frustrated with i'm even considering cancelling all my dealing with them. ***** line well that is a tale for another day. One has to wait 2 days on the phone to get hold of them wow, your service sucks.