Useless ***** department!

Currently have a ***** case with FNB, The transactions occurred on the 30th of August 2023. Reported them immediately, blocked my card and everything. I was told they would be investigating and their timeline was 14-30 days. Until today - 02 October 2023, no feedback has been received. I call their ***** department daily, all I get is ''your case has been allocated to digital, let me transfer you''. Call never goes through. These ****mers were able to take more than what was in my account, I sat with a negative balance and couldn't use my account until I cleared that. I don't even have any credit facility with the bank - how the hell was that even possible?? I'm truly disappointed with the service I have received from FNB, I expected better.