Useless ***** department at FNB

So recently I had a charge go through my bank account, using my card, which was in my possession at the time. I immediately canceled the card and logged a ***** query with FNB.

The amount R4780 was sitting in pending for 6 days and then released. The response I got from the bank was that as the transaction had done through an a Samsung Wallet account, with a registered device they cannot refund me the amount. I dont have a Samsung wallet account, they knew the transaction was *****ulent, they did not cancel the authorization and released the funds to the *****ster.

This to me is ridiculous, surely in those 6 days they could have pulled the authorization rather than release the funds to the *****sters and canceled the transaction and refunded me as their client.

I found that I had to constantly follow up with the bank, and worst of all was on the line with the ***** department 2 hours before they released my money to the *****ster.