Useless ***** department

I received payment from someone with a reported *****ulent account, which led to my account being frozen on December 1st. At first, the transaction amount was reserved, but my account remained usable. However, it was later completely frozen. The branch was unable to resolve the issue and directed me to the ***** Helpline. Unfortunately, the investigator's email they provided was misspelled, and the phone number I was given did not work.

I eventually managed to contact the ***** helpline, but the investigator failed to email or call me during the 30-day waiting period. After correcting the email, I provided the necessary proofs, only to be told to follow an open police case for further assistance. However, I had no involvement in the *****ulent activity.

The reserved funds have now been removed, showing up in my available balance, yet my account remains frozen. It has been over 45 days since this issue began. As a victim in this situation, I received payment from a *****ulent account with no knowledge or involvement in the *****. Despite the reserved transaction now showing in my available balance, my account remains frozen.