WS
Willem S
1 reviews | Active since Mar 2021
25 Mar 2024, 13:50
Useless!!!!!!!!!!!!
Opened a business account. Sent them requested documents. 19days later when I wanted to accept payments to my new business account.....account was not activated. No correspondence...nothing. The FNB app said the account was active. FNB app chat is a joke. Then I called them. FNB, you guys are a joke. I'm now sitting in an FNB branch trying to sort this out. Had to take off work to get this sorted. I am mortified at your lack of service, and the way your customer support treats clients. You are costing your clients money. Taking as much as you can.
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Willem S's updateReviewer Update
29 Mar 2024, 12:06Soooooo, nothing has happened. I got an email to say that a formal complaint has been sent......to who did you send this, do I get a copy? How do I know you are not just saying this to try and look like you are on the case? Perhaps an automated thing!?
I got this message:
The account opening team has received your request and the account opening is in progress, your account welcoming pack should be received within the next 2 business days.
And.......nothing.
They are even useless at fixing their mistakes. I can't wait to see what useless thing they do or say next to save face.
I've been with FNB for years, they have helped me out of some sticky situations, don't get me wrong, the help came at a cost....but they were there when I needed them. But lately.....it looks like something has changed. Are they now in that comfortable place of being too big to fail, so profit above all else?
I got this message:
The account opening team has received your request and the account opening is in progress, your account welcoming pack should be received within the next 2 business days.
And.......nothing.
They are even useless at fixing their mistakes. I can't wait to see what useless thing they do or say next to save face.
I've been with FNB for years, they have helped me out of some sticky situations, don't get me wrong, the help came at a cost....but they were there when I needed them. But lately.....it looks like something has changed. Are they now in that comfortable place of being too big to fail, so profit above all else?
WS
Willem S's update29 Mar 2024, 12:06
Reviewer Update
Soooooo, nothing has happened. I got an email to say that a formal complaint has been sent......to who did you send this, do I get a copy? How do I know you are not just saying this to try and look like you are on the case? Perhaps an automated thing!?
I got this message:
The account opening team has received your request and the account opening is in progress, your account welcoming pack should be received within the next 2 business days.
And.......nothing.
They are even useless at fixing their mistakes. I can't wait to see what useless thing they do or say next to save face.
I've been with FNB for years, they have helped me out of some sticky situations, don't get me wrong, the help came at a cost....but they were there when I needed them. But lately.....it looks like something has changed. Are they now in that comfortable place of being too big to fail, so profit above all else?
I got this message:
The account opening team has received your request and the account opening is in progress, your account welcoming pack should be received within the next 2 business days.
And.......nothing.
They are even useless at fixing their mistakes. I can't wait to see what useless thing they do or say next to save face.
I've been with FNB for years, they have helped me out of some sticky situations, don't get me wrong, the help came at a cost....but they were there when I needed them. But lately.....it looks like something has changed. Are they now in that comfortable place of being too big to fail, so profit above all else?