USELESS CUSTOMER SERVICE - VERY FRUSTRATED FNB CUSTOMER

I am livid at the moment, every year FNB debits my account earlier than my pay day in December and then I need to spend time going back and forth trying to reverse this!!!! I do not know how many times I need to tell these people that I do not get my salary earlier and then they just say an SMS was sent (WHICH I DO NOT FIND BY THE WAY) I have been transferred to 5 different people just today and then they say I must wait 24 hours for it to be reversed (they can literally see the debit orders that went off, but need 24 hours to reverse it) this after the other consultant said it did not go off!! The lack of customer service is terrible and I have just been having issues upon issues with them! They are not helpful at all and I am considering going to another bank - I am gatvol!!!! Few years ago I had a *****ulent transaction on my account, they did not assist and I lost R3000!!! I have been with them for more than 10 years and the lack of support is ridiculous - I am really going to start looking for another bank, I am beyond tired of their ****ty service every time there are issues.