USELESS CUSTOMER SERVICE. FNB - HOW TO CAN WE STRESS YOU. ****

In the beginning of the October 2024, I will notification from FNB notifying me that my bank card is expiring end of October 2024 and it will be renewed automatically. My bank card was renewed but I was not asked to provide my delivery address until I do a follow-up last week 31 Oct 2024 and I was told that courier is waiting for my delivery address. I provided but I was not happy at all and I asked if it was my responsibility to do follow up and the answer was "yes, sir. It is your responsibility". On the same day, around 2pm, I received sms saying my bank card is ready for collection at Polokwane branch, which is more than 45km away from my delivery address. I complained about it and they opted to cancel the card and issued a new on and offered me 1 - 2 days delivery at no cost.

Today, I decided to do a follow-up using the secure chat (useless and waste of time platform), I was transferred all over all departments with no assistance and finally, I was told that my card is scheduled for delivery for 7th of November 2024 and I decided to ask about the 1 - 2 days delivery special and I was told that it will cost me around R250. I didn't get answer regarding the offer that I was given last week. Then I asked about the replacement for card fee that I was charged on Friday and I was told that it will be refunded but I have to notify them, I emphasised that it already gone, then mind game started again, I was transferred to more than 3 different departments and everyone was telling me that they can't assist me. I was transferred to dispute office and they response was "send us email @fnb.......with evidence proving that I was not supposed to be charged". It was clearly stated on the secure chat and I was called. And I was also offered a temporary card and all fees will be waved, how do I opt the phone call records to confirm that?

Fnb is useless truly speaking.....