USELESS CUSTOMER SERVICE AND ****** MONEY

I still do not have the money back in my account. I requested for an account closure recently but no one let me know that the account was closed. In the meanwhile I had a pending transfer from paypal to that account. I contacted FNB agents via cellphone banking who told me the money will bounce back. Well now it's already more than 7 business days and it's still not back in my paypal account. i already sent an email to FNB last week to inquire and no one responded.