JB
Johan B
1 reviews | Active since May 2009
15 Jul 2019, 10:27
Useless customer service AGAIN
Useless customer service AGAIN. HOW DO WE GET YOUR STUPID BANK TO RESPOND?????????!!!!!!!!!!??????????????!!!!!!!!! I have sent SEVERAL mails to you last week to SEVERAL email accounts and had NO Feedback WHATSOEVER.
Sales and Service Contact Centre <***>, FNB - Credit Card <***>, ***
FNB:-) Ref ***Q Has been issued for your query.
This is exactly what happened last time. You get no service from the bank until you go to Hello Peter - then all of a sudden everybody is too eager to assist.
Pathetic.
Contact to get this matter sorted!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
15 Jul 2019, 12:19Good day Johan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 Jul 2019, 12:19
Official
Good day Johan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
JB
Johan B's updateReviewer Update
15 Jul 2019, 14:01Not impressed at all. This is not a once off occurrence. It is part of your business model not to respond it seems.
JB
Johan B's update15 Jul 2019, 14:01
Reviewer Update
Not impressed at all. This is not a once off occurrence. It is part of your business model not to respond it seems.