Useless customer service

When you try to get hold of the bank, you talk to a ROBOT. After a lot of yacking, i get a "service advisor " who knows NOTHING. I have to be put through to another department! I've complained numerous times. Made a real-time payment to my son, paid the fees, but there's a technical error...so goes through as a normal transaction. When I ask about the extra fees they took, I get: "don't hesitate to contact us"!? *** First spoke to Mantwa then to NAVi and then to Shereen. I'm at My wits end!