Useless customer service

Hi, on your secure chat I've requested 3 times for my bank statements to be changed by 3 different advisors (mpho dikgang, khethani mukoma, serisha govender). The last one was beginning may. They stated that my next statement in june will be in english. Now its still in afrikaans. I complained again with Qhamokhule Ngqonkwa, where she said that she changed it now and my next statement will be in English. So did the rest lie? How serious do you take customer service. Absolutely pathetic. To top it all of, i asked to speak to her manager (Daniel Maleta) she said he will phone me today. No surprise that i havent received a call. Absolutely shocking. Please have a look at my secure chat history. I need my statements in english now as i have to apply for a visa and i will keep FNB liable for fees incurred to get them translated. Please let Daniel Maleta's manager phone me