MD
Meshack D
1 reviews | Active since Nov 2017
10 Jun 2019, 13:06
Useless Customer Service
On the 9th of April I mistakenly transferred money into my closed credit card account (I don't understand why it remains on my profile as it was closed more than twenty years ago).
Over the past month I have visited four different branches and called the "hotline" countless times. Each time I'm told that the issue will be resolved within 48 hours, but it doesn't! It's been more than a month now and FNB is simply not interested in resolving my issue. Today I was given a number for FNB Credit Card Legal to call and have been on hold for a total of THREE HOURS without anybody taking my call!!! FNB, your services SITLL sucks!!!
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FNB (First National Bank)'s replyOfficial
13 Jun 2019, 10:42Good Day Meshack Dikana
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply13 Jun 2019, 10:42
Official
Good Day Meshack Dikana
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***